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RSPA - Retail Now 2014
August 4-6, 2014

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General Retail

General Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system of a supply chain who purchases goods or products in large quantities from manufacturers directly or through wholesale and then sells smaller quantities to the consumer for profit.

General Retail

The clothing retail industry includes stores specializing in women's clothing (50 percent of industry revenue) or men's clothing (20 percent). Stores may also specialize in children's clothing (nearly 10 percent of sales) or accessories. Children's clothing stores include infant wear. Accessory stores may specialize in hats or caps, costume jewelry, gloves, handbags, ties, wigs, or belts. Within their specialty, stores typically sell a full range of items including clothing, outerwear, and underwear. Many clothing stores also sell shoes, accessories, makeup, and perfumes.

Major product segments include computer equipment, TVs, and major household appliances. Other products include video equipment (video recorders, DVD players, and electronic games), audio equipment (home and auto sound systems, home theater systems, and accessories), and telephones (including wireless phones and smartphones). The industry typically refers to large appliances other than TVs, including such items as refrigerators and washing machines, as "white goods." Consumer electronics and appliance stores may also generate revenue from installation and repair or maintenance agreements, along with resale of third-party wireless phone, Internet access, or satellite TV or radio service.

A department store is a retail establishment with a building open to the public which offers a wide range of consumer goods such as clothing, housewares, furniture and appliances. It typically offers a choice of multiple merchandise lines, at variable price points, in different product categories(Also known as "departments" hence the name). Department stores usually sell products including clothing, furniture, home appliances, toys, cosmetics, gardening, toiletries, sporting goods, do it yourself, paint and hardware and additionally select other lines of products such as food, books, jewelry, electronics, stationery, photographic equipment and baby and pet needs.

Duty-free shops (or stores) are retail outlets that are exempt from the payment of certain local or national taxes and duties, on the requirement that the goods sold will be sold to travelers who will take them out of the country. Which products can be sold duty-free vary by jurisdiction, as well as how they can be sold, and the process of calculating the duty or refund the duty component.

Companies in this industry sell books, magazines, music, movies, video games, and related entertainment merchandise. These retailers generally operate store chains, some of which host live literary events and musician showcases. Companies in this industry also sell goods through e-commerce websites. This industry does not include DVD and video tape movie rental companies.

A fast food restaurant, also known as a quick service restaurant (QSR) within the industry, is a specific type of restaurant characterized both by its fast food cuisine and by minimal table service. Food served in fast food restaurants typically caters to a "meat-sweet diet" and is offered from a limited menu; is cooked in bulk in advance and kept hot; is finished and packaged to order; and is usually available ready to take away, though seating may be provided.

Hardware stores sometimes known as home improvement stores or DIY stores, sell household hardware for home improvement including: fasteners, hand tools, power tools, keys, locks, hinges, chains, plumbing supplies, electrical supplies, cleaning products, housewares, tools, utensils, paint, and lawn and garden products directly to consumers for use at home or for business.

A health food store is a type of grocery store that primarily sells health foods, organic foods, local produce, and often nutritional supplements. Health food stores typically offer a wider or more specialized selection of foods than conventional grocery stores for their customers, for example athletes and bodybuilders, people with special dietary needs, such as people who are allergic to the gluten in wheat or some other substance, or have diabetes mellitus, and for people who observe vegetarian, vegan, raw food, organic, or other alternative diets.

A hobby shop (or hobby store) sells recreational modelling and craft supplies and specialty magazines for model airplanes (both military craft and airliners), train models, ship models, house and building models. Some hobby shops may also sell dolls, and collectible coins and stamps. A subtype of hobby shop is a game store, which sells board games and role playing games. In other cases, some hobby shops sell jigsaw puzzles, R/C cars, boats, and model or remote control planes.

The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

A liquor store is a retail shop that sells prepackaged alcoholic beverages — typically in bottles — intended to be consumed off the store's premises. Depending on region and local idiom, they may also be called bottle store, off licence, bottle shop, bottle-o, package store (in Boston, called a packie),[1] ABC store, state store, or other similar terms.

Major products include medical and surgical instruments and equipment (about 45 percent of revenue); supplies (about 40 percent); and dental equipment and supplies (about 5 percent). Other products include orthopedic and prosthetic appliances, and veterinary supplies. Some companies carry over 90,000 stock-keeping units (SKUs) while others specialize in niche markets and may carry only a few different stock items to serve a local market’s specific needs.

Companies in this industry manufacture apparel accessories such as hats, neckties, and belts. Major products include hats and caps, which account for about 25 percent of sales, and neckties, which account for about 20 percent. Gloves and mittens account for about 10 percent of sales, as do belts. Other products include scarves, suspenders, aprons, and apparel trimmings and findings.

Specialty (BE: speciality) stores are small stores which specialize in a specific range of merchandise and related items. Most stores have an extensive depth of stock in the item that they specialize in and provide high levels of service and expertise. The pricing policy is generally in the medium to high range, depending on factors like the type and exclusivity of merchandise and ownership, that is, whether they are owner operated or a chain operation which has the advantage of bulk purchasing and centralized warehousing system.

Companies in this industry operate physical retail stores specializing in sporting goods, athletic and fitness wear, fitness equipment, and related products. Sports equipment accounts for 65 percent of industry revenue; clothing, 20 percent; and footwear, 10 percent. Major equipment categories include exercise, hunting and firearms, golf, fishing, and camping.

Companies in this industry serve as wholesale merchants of nondurable and durable goods. The major segments of the wholesale sector are wholesale merchants of durable goods (45 percent of revenues) and wholesale merchants of nondurable goods (55 percent). The largest durable goods segments are professional and commercial equipment, motor vehicles and parts, machinery, and electrical goods. The largest nondurable goods segments are groceries, petroleum products, and drugs.

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New York and Company (formerly Lerner New York) started the relationship with Dave Mears and Angelo Kalpakis at MRS in 1998.

Our first experience with MRS was to have them assist us in a code sync of the source code and executable modules to insure we had a valid platform to build upon. In addition, they assisted us with the Y2K validation and code changes.

The quick response from Dave Mears, and his professionalism in evaluating the environment, made it an easy decision to switch providers for our POS needs. Due to his and Angelo's commitment, the transition process went very smoothly.

Since 1998, New York and Company (Lerner New York), have implemented over 10 releases of POS software in more than 500 stores nationwide. With each upgrade, we have partnered with MRS to implement enhancements that allowed the business to streamline processes, add value and improve performance. All of these enhancements enable our store associates to minimize the turnaround time at the wrap desk, and concentrate on the customer.

Some of the enhancements have been: Implementation of Gift Receipts, Implementation of Gift Cards, Replenishment of back stock to the sales floor, Improvements to the Credit Card authorization turnaround (multithreading via dial up) and Performance improvements to the closing process.

Dave and Angelo continue to be extremely responsive to our POS software requests, and have managed to help us achieve several goals we originally thought impossible, given the age of our hardware, as well as our outdated operating systems. We receive constant support on issues, as well as an experienced perspective for fixes and enhancements. All these things combined have allowed us to stretch the life of our hardware by enabling us to implement much needed improvements in our stores.

Thanks for all the support!

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