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RSPA - Retail Now 2014
August 4-6, 2014

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Help Desk and Support


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

Help Desk and Support

Help Desk and Support

The people of our software support organizations are highly skilled, motivated, energetic, and are eager to solve your software problems or answer your questions. Our goal is to ensure your satisfaction each time you need to call on us for support by:

  • responding to your calls within targeted guidelines
  • providing ongoing communication regarding your problem status through problem resolution
  • taking ownership of your call for support
  • providing a defined escalation process when management assistance is needed
  • maintaining our commitment to continuous improvement of our service processes

That's really what it's all about, isn't it? While a full-featured retail POS system may cost more up front, it will pay for itself over and over again with its increased functionality. Detailed sales reports give you a bird's eye view of your business—including which items are selling and which aren't—allowing you to make more informed purchasing decisions. Complete audit trails let you know what's happening in your business even when you're away.

Contact Us

Mail

sales@mrsonline.ca

Phone

North America Toll-Free:
1-888-380-2677
Dial Extension 229 for Sales

Address

160 East Beaver Creek Rd
Unit #16
Richmond Hill, Ontatio, Canada
L4B 3L4

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Testimonials

New York and Company (formerly Lerner New York) started the relationship with Dave Mears and Angelo Kalpakis at MRS in 1998.

Our first experience with MRS was to have them assist us in a code sync of the source code and executable modules to insure we had a valid platform to build upon. In addition, they assisted us with the Y2K validation and code changes.

The quick response from Dave Mears, and his professionalism in evaluating the environment, made it an easy decision to switch providers for our POS needs. Due to his and Angelo's commitment, the transition process went very smoothly.

Since 1998, New York and Company (Lerner New York), have implemented over 10 releases of POS software in more than 500 stores nationwide. With each upgrade, we have partnered with MRS to implement enhancements that allowed the business to streamline processes, add value and improve performance. All of these enhancements enable our store associates to minimize the turnaround time at the wrap desk, and concentrate on the customer.

Some of the enhancements have been: Implementation of Gift Receipts, Implementation of Gift Cards, Replenishment of back stock to the sales floor, Improvements to the Credit Card authorization turnaround (multithreading via dial up) and Performance improvements to the closing process.

Dave and Angelo continue to be extremely responsive to our POS software requests, and have managed to help us achieve several goals we originally thought impossible, given the age of our hardware, as well as our outdated operating systems. We receive constant support on issues, as well as an experienced perspective for fixes and enhancements. All these things combined have allowed us to stretch the life of our hardware by enabling us to implement much needed improvements in our stores.

Thanks for all the support!

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